Archive for the ‘General’ Category

Should You Offer Coupons and Discounts?

Monday, February 11th, 2013

How many discount coupons, promo codes, sales or other special deals do you take advantage of in the average week? If you’re like most consumers, probably quite a few. Supermarkets have savings cards, department stores and large retail chains almost always have several coupons in circulation, online retailers tempt us ...

No-Shows: Dealing with Repeat Offenders

Monday, December 24th, 2012

No matter how carefully you schedule and how consistent your appointment reminder system is, you will have no-shows in your practice. Patients are human and sometimes they forget appointments, write them down on the wrong day, or have emergencies that prevent them from getting to the office when they’re scheduled ...

Keeping an Eye on the Competition

Thursday, October 18th, 2012

It was only a couple of decades ago that most healthcare practitioners didn’t think of themselves as being in business, much less in competition with other doctors to win patients and keep their schedules full. Times have changed. Practice promotion is now considered not only acceptable, but also necessary, and ...

The Value of Professional Associations

Monday, October 15th, 2012

“No man is an island,” the line made famous by English poet John Donne, went on to become familiar as the title of a book, a film, and even a record album. That’s probably because the phrase resonates with so many. While many of us like to think of ourselves ...

Aesthetics Matter: Is it Time for a Makeover?

Tuesday, October 9th, 2012

In a recent post on practice branding, we touched on the topic of office décor. Let’s delve a little deeper here, because appearance and first impressions really do matter. A clean, tastefully decorated office is inviting for patients, and a work space that is pleasing and efficient can help keep ...

Survey Results: Paper Clips Rule!

Friday, September 21st, 2012

A few months ago we conducted a fun survey to find out a little more about our customers’ habits – supplies they use, what they can’t live without, what they like to snack on, and so forth. See how these results compare with how your office operates. Note that the ...