Archive for the ‘Practice Management’ Category

Five Ways to Reduce Overhead

Thursday, August 26th, 2010

Reimbursement for medical services isn’t exactly on the rise (indeed, quite the contrary in some specialties), which makes it all the more important to watch expenses carefully. Keep in mind that every little bit of saving helps, and consider these five ideas for lowering your overhead. 1. Consider volume purchasing. ...

Battling Office Gossip

Monday, August 16th, 2010

How to stop loose lips and protect patient privacy, care, and trust By Wendy J. Meyeroff “I was sitting in a dentist’s office when suddenly a patient storms out of an exam room and confronts the dentist in the hallway,” says Kristin Baird a practice consultant ...

Coding Questions? We’ve Got the Answers

Monday, August 2nd, 2010

By Bill Dacey Hospitalist admit billing Q A patient presents at the emergency room with a hip fracture. The orthopedic surgeon is called and he states that he cannot be there for two hours, and he then asks the hospitalist to admit the patient. The hospitalist does so. Here’s my question: ...

Telephone Tips to Improve Patient Satisfaction

Monday, July 12th, 2010

Everyone knows that in a medical office the phone is a critical element in delivering quality patient care. Making appointments, scheduling diagnostic studies, making referrals, and reporting test results to patients . . . it’s all done over the phone – a tool too important not to take seriously. Here ...

Cross- Training: Why and How

Wednesday, May 19th, 2010

Cross-training so that staff are able to perform job functions outside of their usual area simplifies vacation scheduling, helps reduce chaos when someone calls in sick or has a family emergency, and can be a real lifesaver when an employee quits without notice. Here are a few ideas to consider ...

When Your Staff Squabbles

Wednesday, May 19th, 2010

Busy people working together in tight quarters will, inevitably, get into the occasional tiff or argument. Power struggles, turf battles, generational differences, assigning blame, and personality clashes are not uncommon in medical offices. Left unchecked, however, these problems result in negative consequences such as low morale, high turnover, increased levels ...