Archive for the ‘Operations; Scheduling’ Category

Concierge Medical Practices: What They Are, How They Work

Monday, May 20th, 2013

Fed up with declining reimbursement from third-party payers, getting the runaround when you follow up on unpaid claims, and the overhead associated with billing and collections? Who isn’t? The hassle factor involved with being a participating provider for insurance companies and Medicare is driving doctors across the country to convert ...

Managing Summer Schedules

Monday, May 6th, 2013

Ah, summer. Longer days, warmer weather, kids out of school, vacations and–for medical practices–schedules that can turn chaotic if steps are not taken in advance to keep things running smoothly. Ensure that your office schedule stays on track this summer using the following steps.

Are Automated Reminder Systems Worth the Investment?

Monday, April 29th, 2013

In an effort to reduce no-shows and ensure that provider schedules run smoothly, practices of all types–medical, dental, chiropractic and veterinary–routinely call patients a day or two ahead of their visits to remind them that they have an appointment. While this is effective, it’s also time-consuming. Recognizing that staff time ...

Is it Time to Recruit?

Monday, April 15th, 2013

You’ve noticed an uptick in patient complaints about how long it takes to get on the appointment schedule. Staff members are frustrated because they’re on the receiving end of those complaints. Doctors are exhausted due to longer hours and fewer days off, and some are teetering on the edge of ...

Tips to Reduce Patient Waiting Times

Monday, April 1st, 2013

This is the topic that never goes away, perhaps because the problem never seems to go away. No matter how carefully you schedule, how much time you spend reminding patients about their appointment times, or how efficient your back office staff and providers are, there are times when the days ...

Hiring for the Long Term: Finding the Right “Fit”

Monday, March 25th, 2013

Whether you’re looking for a new employee because someone has given notice that they’re leaving or because practice volume has increased enough to warrant a new staff member, it’s important to approach hiring strategically so that you end up with the best person for the job. The first step in hiring ...