Archive for February, 2012

Practical Ideas for Improving Efficiency in Your Office

Tuesday, February 28th, 2012

Remaining profitable in healthcare today requires keeping overhead down, which means caring for patients and getting work done using as few people as possible. That, in turn, requires every staff person in the office to function as efficiently as possible. How are you doing in your practice in terms of ...

Customer Service Lessons from the Field

Thursday, February 16th, 2012

Perhaps it’s because we’ve been conditioned by the media to talk about bad news more than we talk about good news, but it’s common knowledge that patients who receive poor service in a medical practice are far more likely to convey that fact to friends and family than are patients ...

Staff Development: Low-Cost and No-Cost Solutions

Wednesday, February 8th, 2012

When budgets are tight, paying for staff to attend out-of-town practice management workshops and association meetings might not be possible, but that does not mean staff development and education should fall by the wayside entirely. There are a number of low-cost and even no-cost ways to help your employees continue ...