Archive for March, 2010

Difficult Patients: Why Resilience is a Factor

Tuesday, March 16th, 2010

If you’ve worked in healthcare for any length of time at all, you’ve no doubt heard many tips and tricks for dealing with "difficult" patients – listen carefully, acknowledge the person’s frustration, speak in a calm voice, work to solve the problem, apologize when appropriate, and so on. Much of ...

Posted in General | No Comments »

How Safe is Your Practice?

Monday, March 1st, 2010

You may not think about practice safety on a daily basis, given everything else that you have to do to keep the office working smoothly. But on the day that a patient trips and falls in your waiting room, an employee gets a needle stick, or you find evidence that ...

Posted in General, Practice Management | No Comments »


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