Start with a Smile

Patient satisfaction begins with the first encounter a patient has with your practice,whether by phone or in person.  The receptionist is most often the first person the patient meets, creating the most lasting impression of the office.  Therefore, it is important to make sure that this is a positive experience.  The patients should always be made to feel important.  People call your office because they themselves or a family member is in pain or has a problem, and they need your assistance. 

Here are few tips on how to improve your patient satisfaction.

•  Answer the phones within three rings
• When answering the telephone, identify yourself immediately
• Always be polite on the telephone
• Keep hold times to a minimum
• Greet patients by name 
• Keep patients posted regarding anticipated wait times
• Offer personal attention to each patient
• Educate each patient
• Handle billing/collection efficiently and courteously
• Be respectful to each patient and family member
• Follow the established office dress code
• Send follow-up patient surveys…

And, finally, don’t forget to smile!

 Let us know! How does your office value customer service?